ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
This encompasses a wide range of workplace technologies, including laptops, servers, and business-critical software applications. ITSM teams handle requests and incidents related to these services …
What is IT service management? - Learning - Atlassian Community
What are the benefits of ITSM? A structured approach to service management also brings IT into alignment with business goals. This standardizes the delivery of services based on budgets, …
IT Change Management: ITIL Framework & Best Practices | Atlassian
Think of change management as “eat your vegetables”of ITSM -- not always appetizing, but critically important. With the right practices and culture, change management can result in fewer incidents, …
What Is ITIL? Core Principles & Best Practices | Atlassian
ITSM is service-centric; its core concept is the belief that IT should be provided as a service. So, while ITSM is a methodology for delivering IT to the business, ITIL is a commonly used set of practices …
Problem Management in ITIL: Process & Implementation Guide
Since you should always be practicing problem management, it’s important to use ITSM software that will enable your team to prioritize tasks, track progress, and help associate incident issues with …
Enhance efficiency with an IT service portal | Atlassian
ITSM features, such as knowledge base articles, how-to guides, and FAQs, give users immediate answers to common questions. Users can search these resources to find solutions on their own, …
IT Ticketing Systems: Simplify Issue Tracking & Resolution
No matter what types of products or services you develop, you can reap the benefits of using an IT ticketing system. A streamlined IT ticket system reduces downtime and improves response times, …
A brief overview of Jira Service Management - Atlassian
Enterprise Service Management (ESM) - Enterprise service management (ESM) is the extension of IT Service Management (ITSM) principles to enable better service delivery for business teams like …
Help Desk: Functions, Benefits, Features and Software | Atlassian
This article will cover what a help desk is, key features to look for, and benefits of using one. Discover how you can streamline IT support for your business with a help desk.
IT Service Catalogs: Best Practices and Integration Tips | Atlassian
An IT service catalog is a cornerstone of IT Service Management (ITSM), acting as a centralized repository of a company’s IT services. It provides a clear and organized view of available services, …