Online help and support for frequently asked questions on Qantas Bookings, Baggage, Check-in, Manage booking, Frequent Flyer, Qantas Club and how to contact us.

Check your points balance, transfer points, update your details, claim missing points, top-up points, manage bookings and more. My account News All the latest from the Qantas Frequent …

Cancellations/Refunds: If you have booked with us via qantas.com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel/Voucher …

You can view your booking online before travel at Manage booking by entering your booking reference and last name. Your booking reference consists of six letters and numbers and can …

How do I get my eTicket, bags, seats, or carbon credit tax invoice or copy of a flight booking itinerary confirmation?

How can I contact the Qantas Frequent Flyer Service Centre? You can do most things online to avoid waiting on hold. Here are some recommended links for the most common Frequent …

If your Flight Reward booking includes travel with a service dog, or for unaccompanied minors or passengers requiring special assistance; call your local Qantas office after you’ve made your …

Auto check-in If you have not already checked in via qantas.com or the Qantas App domestically, an SMS will be sent to you prior to your flight inviting you to check in. Read about our options …

To choose your seat during online check-in, follow these steps: Retrieve your booking by logging into the Manage booking or Frequent Flyer Login section on our website. If you're eligible, you …

Australian domestic flights - allowances for domestic travel on Qantas and QantasLink. one world partners - Additional baggage allowance based on Frequent Flyer tier. Carry-on baggage - see …